ITG PRIVACY POLICY
Last Updated: 18 August 2026
ITG Hoops respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how ITG Hoops collects, uses, stores and handles personal information when you visit our website, purchase our products, book or participate in ITG Hoops training, or otherwise interact with us.
1. ABOUT ITG HOOPS
This website is operated by:
Legal Business Name: M.A AFRAKOFF & R.O MCCOWAN
Trading As: ITG Hoops
ABN: 33 422 413 904
Email:info@itghoops.com
2. INFORMATION WE COLLECT
Depending on how you interact with ITG Hoops, we may collect personal information including:
Your name
Email address
Phone number
Billing address
Shipping address
Order and purchase information
Training and booking information
Information provided when contacting us
Information submitted through forms on our website
Marketing preferences
Website usage and technical information
For ITG Hoops training, you or your parent/guardian may also provide information relating to emergency contacts, injuries, medical conditions or other information relevant to safe participation.
We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.
3. HOW WE COLLECT INFORMATION
We may collect personal information when you:
Place an order through our website
Purchase ITG clothing or merchandise
Book or purchase an ITG Hoops training session or package
Contact us by email or through our website
Complete a website form
Subscribe to marketing communications
Participate in ITG Hoops programs
Interact with our website
Some information may also be collected automatically when you browse our website through cookies and similar technologies.
4. HOW WE USE YOUR INFORMATION
We may use personal information to:
Process and fulfil orders
Process payments
Deliver products
Manage training bookings and packages
Communicate with customers
Respond to enquiries
Process returns, exchanges and refunds
Provide customer support
Improve our website, products and services
Send marketing communications where permitted
Manage promotions and discounts
Detect and prevent fraud or misuse
Maintain website and system security
Meet legal and regulatory obligations
5. PAYMENT INFORMATION
Payments made through our website are processed using third-party payment providers, including Squarespace Payments.
ITG Hoops does not intentionally store complete payment card details on its own systems.
Payment providers may collect, process and store payment information in accordance with their own privacy policies and applicable laws.
6. THIRD-PARTY SERVICE PROVIDERS
ITG Hoops may use third-party service providers to help operate our website and business.
These may include providers involved in:
Website hosting and e-commerce
Payment processing
Product manufacturing and fulfilment
Shipping and delivery
Website analytics
Email communications
Marketing
Customer support
Appointment or booking management
Our current clothing fulfilment provider is Tapstitch.
These providers may process personal information on our behalf or independently in accordance with their own privacy policies and applicable laws.
7. ITG HOOPS PARTICIPANT INFORMATION
When you participate in ITG Hoops training, you or your parent/guardian may provide information relevant to participation and safety.
This may include emergency contact information and information about injuries, medical conditions or other circumstances relevant to safe participation.
We use this information only for purposes reasonably connected with providing and safely managing our training services, responding to emergencies and meeting our legal obligations.
Where a participant is under 18, information may be provided by their parent or legal guardian.
8. PHOTOS, VIDEO AND MEDIA
Where appropriate consent has been provided, ITG Hoops may photograph, film or record participants during training sessions, events or other activities.
Approved media may be used for ITG Hoops promotional, marketing and social media purposes in accordance with the applicable media consent.
If you have questions or concerns about the use of media, please contact us at:
9. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Understand how visitors use the website
Improve website performance
Analyse website traffic
Support marketing and advertising activities where applicable
You may be able to control or disable cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of the website.
10. MARKETING COMMUNICATIONS
If you choose to subscribe to ITG Hoops marketing communications, we may use your contact information to send you information about:
New products
New collections
Promotions
Discounts
ITG Hoops programs
Events
Other ITG Hoops updates
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting:
11. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary to operate our business.
This may include:
Payment providers
Website and e-commerce providers
Product fulfilment providers
Shipping and delivery providers
Booking or scheduling providers
Analytics and marketing providers
Professional advisers
Government agencies or law enforcement where required or permitted by law
We do not sell personal information for money.
12. OVERSEAS DISCLOSURE
Some of the third-party providers we use may be located outside Australia or may process personal information overseas.
As a result, personal information may be stored or processed outside Australia.
Where required by applicable privacy laws, ITG Hoops will take reasonable steps to address requirements relating to overseas disclosure of personal information.
13. SECURITY
ITG Hoops takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no online service or electronic storage system can be guaranteed to be completely secure.
14. ACCESS AND CORRECTION
You may contact us to request access to personal information we hold about you or to request that inaccurate information be corrected.
Requests can be made by contacting:
We may need to verify your identity before providing access to or changing personal information.
15. PRIVACY COMPLAINTS
If you have a concern or complaint about how ITG Hoops has handled your personal information, please contact us:
Email:info@itghoops.com
We will review your complaint and aim to respond within a reasonable period.
If your complaint cannot be resolved, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator, depending on your circumstances.
16. CHILDREN AND YOUNG PEOPLE
ITG Hoops provides basketball training to athletes of various ages, including participants under 18.
Where a participant is under 18, we may collect information provided by the participant or their parent or legal guardian for purposes including bookings, communication, emergency contacts, consent and safe participation.
We encourage parents and guardians to contact us if they have questions about information collected in relation to a young participant.
17. THIRD-PARTY WEBSITES
Our website or communications may contain links to third-party websites or services.
ITG Hoops is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on this page with the updated date.
19. CONTACT US
If you have any questions about this Privacy Policy or how ITG Hoops handles personal information, please contact:
ITG Hoops
Email:info@itghoops.com
Legal Business Name: M.A AFRAKOFF & R.O MCCOWAN
ABN: 33 422 413 904