ITG SHIPPING & RETURNS
Last Updated: 18 August 2026
ITG Hoops ships clothing and merchandise to customers in Australia, the United States, New Zealand, the United Kingdom and Canada.
Our clothing products are currently made to order and fulfilled through our fulfilment partner, Tapstitch.
1. SHIPPING DESTINATIONS
We currently ship to:
Australia
United States
New Zealand
United Kingdom
Canada
Shipping options and prices available for your location will be displayed at checkout.
2. SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery destination and order.
FREE SHIPPING
We offer free shipping on orders over $150 AUD.
Free shipping is applied to eligible orders at checkout.
The $150 minimum applies to the value of eligible products in the order and does not include any shipping charges.
3. ORDER PROCESSING & PRODUCTION
ITG clothing products are made to order through Tapstitch.
This means your products may need to be produced before they are dispatched.
Production and delivery times can vary depending on the product, destination, carrier and other circumstances.
Any estimated production or delivery times displayed on our website or at checkout are estimates only and are not guaranteed delivery dates.
4. ORDER TRACKING
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
5. DELIVERY DELAYS
Delivery times may be affected by circumstances outside of ITG's reasonable control, including:
Carrier delays
Customs processing
Weather
Public holidays
Incorrect delivery information
International border delays
Other unforeseen circumstances
If your order is significantly delayed, please contact us at info@itghoops.com with your order number so we can assist with investigating the delivery.
6. INTERNATIONAL ORDERS
Customers ordering outside Australia may be required to pay customs duties, taxes, import charges or other fees imposed by the destination country.
Any applicable customs duties, taxes or import charges are the responsibility of the customer unless otherwise stated at checkout.
ITG is not responsible for delays caused by customs or border processing.
7. INCORRECT DELIVERY INFORMATION
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered or is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be resent.
8. LOST OR DAMAGED ORDERS
If your order appears to be lost, significantly delayed or arrives damaged, please contact us at:
Please provide your order number and any relevant information or photographs.
We will work with the relevant fulfilment or delivery provider to investigate the issue and determine the appropriate next steps.
Nothing in this policy limits any rights you may have under applicable consumer law.
RETURNS & EXCHANGES
9. CHANGE-OF-MIND RETURNS
We accept eligible change-of-mind returns requested within 7 days of receiving your order.
To be eligible for a change-of-mind return, the item must:
Be unworn and unused
Be unwashed
Be in its original condition
Not be damaged, altered or marked
Have original tags and packaging where applicable
Customers are responsible for the cost of return shipping for change-of-mind returns.
Original shipping charges are not refundable for change-of-mind returns.
Please contact info@itghoops.com before sending an item back so we can provide return instructions.
10. SIZE EXCHANGES
If you have ordered the wrong size, you may request a size exchange within 7 days of receiving your order.
Size exchanges are subject to availability.
If the requested size is unavailable, we may instead provide another available remedy.
Customers are responsible for return shipping costs associated with change-of-mind size exchanges.
Please contact info@itghoops.com before returning an item.
11. SALE ITEMS
Sale items are not eligible for change-of-mind returns or exchanges.
This does not affect any rights or remedies you may have under the Australian Consumer Law.
If a sale item is faulty, defective, incorrectly described or otherwise does not meet the consumer guarantees that apply under Australian law, you may still be entitled to an appropriate remedy.
12. FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives faulty, defective, damaged or you receive an item that is different from what you ordered, please contact us as soon as reasonably possible at:
Please include:
Your order number
A description of the issue
Photographs or video showing the issue where appropriate
We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.
Where required by law, ITG will cover reasonable return shipping costs associated with faulty, defective or incorrectly supplied products.
13. REFUNDS
Once an eligible return has been received and assessed, we will notify you whether the return has been approved.
Approved refunds will generally be issued to the original payment method.
The time it takes for a refund to appear in your account may depend on your bank or payment provider.
For eligible change-of-mind returns, original shipping charges are not refundable.
14. AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Shipping & Returns Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law or other applicable legislation.
Where a product has a major failure, you may be entitled to a refund or replacement and compensation for reasonably foreseeable loss or damage.
Where a product has a minor failure, you may be entitled to have the product repaired or replaced.
These rights apply regardless of whether a product was purchased at full price or on sale.
15. CONTACT
For all shipping, return, exchange or refund enquiries, please contact:
ITG Hoops
Email:info@itghoops.com
Legal Business Name: M.A AFRAKOFF & R.O MCCOWAN
ABN: 33 422 413 904